Refund policy

Order-first sourcing and cancellations

Morrow purchases or sources each item only after the associated Shopify payout has deposited and is available to fund fulfillment. If an item cannot be sourced before fulfillment, we will cancel the affected item or order and issue a refund to the original payment method. Contact us as soon as possible to request a cancellation. Cancellation is not guaranteed after sourcing or carrier processing begins.

30-day returns

You may request a return within 30 days after your order is delivered. Contact us at blackdolphincrypto@gmail.com before sending anything back so we can confirm eligibility and provide return instructions.

Eligible returns

Non-consumable products used gently and only as intended during the home trial.

Items returned clean, complete, and with all included parts.

Unused items in their original packaging.

Items that cannot be returned

Items damaged through misuse, chewing, or improper cleaning.

Products returned with pet waste, food residue, or an avoidable hygiene risk.

Final-sale items clearly identified before purchase and gift cards.

Damaged or incorrect orders

Contact us within 7 days of delivery if an item is defective, damaged, or incorrect. Include your order number and a description of the issue. Verified damage, defects, or packing mistakes will be replaced or refunded without a return-shipping charge.

Return shipping

Do not mail a return until it has been authorized. We will provide the correct return destination and tell you whether a return label is provided. Items sent to an unauthorized address may not be accepted.

Refunds

We will notify you after the return is received and inspected. Approved refunds are issued to the original payment method. Your bank or card provider may take 5–10 business days to post the credit after Shopify processes it.